Support

If you signed up with email/password: open the app → Account tab → tap your email → Reset Password. If you signed up with Google or Apple, use that same sign-in option instead — there’s no separate Grocerly password to reset.

Try resetting your password (see above), or make sure you’re using the same Google/Apple account you originally signed up with. If the issue persists, email us with your account email and we’ll sort it out.

On iOS: Settings → your Apple ID → Subscriptions → Grocerly Pro. On Android: the Google Play app → tap your profile → Payments & subscriptions → Subscriptions → Grocerly Pro.

Pull down to refresh on the Account tab. If it doesn’t resolve, email us with your Apple ID or Google Play account email and the purchase date.

Account tab → Friends → search by username to send a request. Once accepted, open any recipe → Share → select a friend to send it to them directly.

A household lets multiple accounts share one pantry and grocery list. Create or join one from Account → Household — anyone in the household sees the same shared items. Leaving a household removes you from it but doesn’t delete the shared content for the remaining members.

Use the “Import” option from the Recipes tab and paste the link, or share directly to Grocerly from the TikTok/Instagram share sheet. The app extracts the ingredients and steps automatically — review before saving.

Account tab → Delete Account → type “DELETE” to confirm. If you haven’t signed in recently, you may be asked to re-enter your password first as a security check. This permanently removes your profile, recipes, pantry, and all cloud-synced data, and can’t be undone.

Force close and reopen the app, then update to the latest version from the App Store or Play Store, then restart your device. If the issue persists, reinstall the app — your cloud data will be restored on login.

Make sure you’re signed in — your data syncs to your account. Sign out and back in to trigger a sync.